Our Reviews

Quick and knowledgeable. Answered every question was very polite and professional. Will highly recommend this technician team.

Eddie is awesome and extremely helpful with our AC unit. For sure recommend.

Noah came same day. He was very polite and friendly. He checked multiple things and was able to give us a quote same day.

Kyle did a great job explaining our issue and the options for a replacement sump pump. Installation was perfect!!

I had a new AC unit installed. They did a wonderful job taking out the old system and installing the new system.Ardell and Terry were on time and very professional. They explained what they were taking out and what new s…

Fast, affordable

You guys are always great thank you for your service

Save by home 5 star. Air conditioner went out. They came and fixed it right away. My goal to company

We were very pleased with Michael Speakman’s professional service for our air conditioning system. After maintenance checkup, he carefully explained his discoveries and recommendations. He answered our questions. We aske…

I enjoyed meeting Bradley today. Bradley took his time, explained everything, told me exactly what he was going to do. I never felt pressured, he let his experience and confidence sell the job. I am confident that Bradle…

Eric was great and friendly

My service people showed up early. Thank you for that. My new AC unit was installed and operating by mid afternoon. I'm a nosey mechanical person. Kori would stop and discuss the many questions I asked. I got my estimate…

Jacob did a great job! Very difficult space limitation and got the job done right. Thank you!

My service with Chis was outstanding, he was very professional and respectful and clearly knew what he was doing! From my first call to schedule, their communication and the finished work I felt like I got VIP service. H…

Our technician, Luke Ferguson, was on time and knowledgeable. He answered all of my questions and took the time to educate me. He was able to repair our AC unit the same day during one of the hottest weeks we've had this…

Five Star Home Services LLC is great. I have been using this company for over 2 years now for plumping, HVAC, and electricial services and I have had no problems! All of their services workers have been great.

we are thankful to choose five star for our complete furnace/ac replacement. The techs Christopher and Alex arrived promptly and we are so happy with their installation. We highly recommend Five Star for your heating a…

Our technicians were awesome! They were clear with options and expectations and did a great job! Thank you!They saved us on future issues and helped us decide on what was best for us.

Great service technicians , great customer service and price Quality work . I am very pleased with this company overall.

WOW! Great Company and Great Service!While we were eating dinner this evening, we suddenly found ourselves in the dark, at 7:00 pm. Called 5 Star Home Services at 7:45, and Alec was here within 30 minutes! He was friendl…

Mike was on his way before 8am,the service was great and he checked out everything to make sure it was working properly. He's been here before so he was familiar with the maintenance work performed on the furnace. The pr…

outstanding customer service and did an outstanding job on installation and cleaning up

Eric Doan was recommended by Doug Martin! Doug Martin is installation manager and is honest and trustworthy professional! Eric Doan based on his expertise suggested we replace with a Carrier Ac and furnace! I decided to…

I give five stars to 5 Star, Brandon Lowery was so compassionate and quoted us a price on a new furnace that we could afford and we could pay when we could afford it. They were amazing truly an answer to prayer. I'm so g…

had very competitive pricing and did very professional work

Ben was great to work with very knowledgeable and totally professional. He showed up on time, went directly to the problem and gave me a few options on what I could do to fix it.

When it came time to turn our air conditioner on for the first time this season, we found it would not! We called Five Star for servicing. Eric Doan was our service tech. Eric was wonderful to work with. He was expla…

Great experience, very responsive, high quality work and all for a great value. Five Star is the only company that I’ll call going forward for my home owner challenges!

New AC installed and replacement furnaceJust got a replacement furnace and brand new central AC installed in my parents' house in Franklin, Ohio. with Five Star Home Services. Gage was the sales agent who visited to give…

Great HVAC expereinceI got a few estimates before deciding on my new furnace and and a/c systems and the gentleman who came to the house did an excellent job and gave easy to understand and thorough explanations of my o…

New Furnace and A/C Install!Hello All,On Friday 4/19/24 I had Five Star Home Services come by to give us our #4 and final comparison quote before deciding who we’d use to fully replace our furnace and A/C system. The sal…

Very responsive and quick with installation of 2 water heaters.

Very friendly and they get rite on the job also they clean up after the job is done. But I'm still waiting on someone to call me about a billing question, I've been waiting for a month now. I need some answers please.

Always excellent service by super knowledgeable technicians.Thomas was awesome today.I cant say enough about this company!!Thank you!!!

The guys were super nice and worked very efficiently. Love how everything turned out.

Five Star plumber- Andrew came for a maintenance check this morning. He was on time, polite, very personable, and knowledgeable. He explained everything to me in detail- so that I was fully aware of any problems- small w…

Chasity did an excellent job. Was very knowledgeable and went the extra mile to help clean out a dead bird that found its way into the furnace. Would recommend to anyone.

Mike was friendly and professional!The installation crew showed up on time and were complete in about 2 hours. Very smooth process from end to end!

The guys were awesome personable, was informative was nice to my dog which matters. They cleaned the little mess that was made put my appliances back. I will be contacting them for future work

Absolutely wonderful tech! I think I have another son in Eddie. Felt like family and someone you can trust. This is why I use 5 Star.

I have a 2 year old furnace. I have had repeated issues with it shutting off; the last incident was a record breaking cold snap. This company is all talk. The entire country knew this cold snap was coming and "5 Star" to…

They were very good, they did it very quick. They are reliable, great deal compared to other companies.

During the AC tuneup & inspection, it was determined that the unit was devoid of freon. It was then determined that we had no other choice but to replace the unit. My wife and I researched various suppliers - Costco, Hom…

The technician was friendly and helpful. Answered all our questions. Cleaned up when the job was finished.

They were great. We've used them all the time. They were very professional with a very reasonably price.

Corey was a great tech! Did a good job on my spring tune up. Cleaned up my outdoor unit. Have a complete HVAC system installed and maintained by Pickerington Heating and Cooling. They have been great every step of the wa…

I have an over 30 year gas furnace in my house. The service men Ben and James arrived on time and performed tests and found that my furnace needed replaced. I have scheduled a appointment for the replacement of the furna…

The technician, James, pretty much figured out the problem within minutes of looking at the furnace. He fixed it very quickly, explained the issue and reassured me that they would come back right away if, for some reason…

Pickerington Heating and Cooling is the second company we have used for preventative maintenance. They work to our schedules in the Spring and Fall for tune-ups. The techs are always polite, and clean-up after themselves…

The technician Carl, called when he was on his way & arrived in the time window quoted. Carl was knowledgeable & asked questions about our issue in order to diagnose the problem in a timely manner.

Carl was on time, professional and had us up and running in less than 45 mins. The CSR, Grace was great when scheduling. No pushy sales pitch, just great customer service. Seemed like this company wanted our business. Un…

We had their Technician - Matt Losco - out to review and recommend a replacement central air conditioning unit. He was exceptionally professional, cordial, informative and non-condescending. Bottom line - he did a great…

great - knowledgeable helpful in plain english as promised and using modern tools

Chris was amazing snd professional and made me feel like i was in great hands to get faucet fixed and timely

Great service

Luke was very professional and informative. And he got the job done quickly and efficiently.

Wyatt is very knowledgable, experienced and professional. We are thankful for his expertise and the time spent diagnosing and explaining the solution.

Amazing company, amazing tech. Will use again. And recommend to anyone. They are honest and fair with the pricing and work.

They did a very good job I was very impressed highly professional very quick had the parts needed to fix it price was reasonable

Guys we're here fast and professional. Explained everything . I highly recommend their service

Quick, next day service (online request after 5pm). Thorough inspection of the problem, with new unit installed the day after first visit. Technicians arrived promptly in the morning after announcing they were on the way…

Lately I have used 5 different Plumbing companies. Three were good and two that promised quick service were not. I have learned to always get more than one quote. The job was to replace a broken pipe between the well and…

We received three estimates for a new HVAC system. We decided on Five Star Home Services for various reasons to include pricing, an upgraded warranty all with their highest level of unit. Dakota, our installer, was very…

Five Star was excellent to deal with. Brandon was a pleasure and very knowledgeable! Unfortunately we have to replace our furnace, but we're having them do that work as well. They'll be installing next day and will updat…

Everyone that I have talked with on the phone and every service tech that has been to my house has been phenomenal! All of them have been friendly, helpful, respectful and on time. I highly recommend 5 Star Home Services…

We needed to have a valve and toilet replaced. The gentlemen arrive during the window we were quoted. They use quality parts. Did an excellent job. They answered my questions and addressed my concerns. Would definitely r…

The service was outstanding. The service technician did an excellent job. He was very thorough and explained everything he did and why. I would recommend him every time. I am not happy with Five-star Heating and Cooling.…

Eric Doan from 5 Star home services was very thorough, knowledgeable, and helpful. I wouldn't mind if he did my furnace checkup every year. I feel confident going in to the winter season!

knowledgeable tech . did a thorough job. Very happy with the service. I would refer to my friends and family

This is my second time utilizing Five Star Home Services of Cincinnati in the last 2 years at 2 different houses but, I can say without a doubt the level of customer service is still incredible and I’ll continue to use t…

The technician was very thorough. He did SHOW me what repairs I should have but could also hold off . I decided to go ahead. He took the time to explain what each part did and how they would extend the life of my heat pu…

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C. Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a com…

Corey and ArdellExcellent service by Corey and Ardell to get our new AC and Heat Pump installed! Can feel the difference from our tired units installed in 1999. Much quieter than the old one too. The new thermostat is…

I called on a Saturday morning. We are over an hour away, "Chris" was at our house and had our problem fixed and out the door within a just few hours from the time I called. Very friendly, respectful of my property, and…

Five Stars was reasonably priced, quick and professional!

Great to work with.We got a new heater and AC unit installed by them and has been working great. We recently switched our thermostat to a Google Nest and needed a small edit to the wiring. Turhan Jackson provided quick a…

Help us finance and replace a busted water heater in a matter of hours.

Mitch was here to give my furnace a tune-up, and he was great. Professional yet very friendly. I had a lot of questions about filters, HVAC functioning, dust, etc. He answered them all clearly and easily. Service was qui…

Perfect, professional and proficient!

I had a new furnace and AC installed and the two men did a great job. They were on time, got started right away, and finished ahead of estimated time.

The team members were very polite and professional. Great to work with on getting a quote promptly and with options to pay. They answered the phone cheerfully and answered all my questions and concerns.I would use them a…

5 star is the best! They are responsive whenever we need anything hvac related. The people on the phone are incredibly nice as well as the technicians.

Same day service to repair my battery backup sump pump. Seth was very professional and did an excellent job explaining the issue. He was on time and able to fix the issue in approximately 30 minutes. Will use Five Star s…

Mike was extremely helpful getting my heater fixed

5 Star Home Service to the rescueFurnace stopped working and called 5 Star Home Services and service technician Josh Anderson was out same day and fixed same day the problem.

Always prompt, friendly and courteousI have used Pickerington H&C (now Five Star) for many years. They installed both my air conditioning and furnace within the past several years. They did an outstanding installation…

Gas furnace checkupLuke was very thorough and informative and was very thankfully not a sales person though again, informative on reality and expectations for an older furnace. Documented furnace conditions and recommen…

Did not use them.

It was fine, they did a good job, they were prompt and completed it on time.

Excellent. No problems scheduling and the tech was punctual and very professional. He explained what he was doing and did not mind me observing - very friendly. I very much appreciated that the work order and inspection…

Friendly and prompt service.

We had a problem with the humidifier connected to our furnace not working. We had an appointment, the technician called and ask if he could arrive early. Once on site the technician was able to diagnose the problem, he h…

Seems to be very honest. Correctly identified the problem. Two other companies failed to do so. Cory was my Tech.

Great communication. Arrived on time even after I rescheduled the morning of the appointment. Crew was great. Hired for routine furnace maintenance and safety check. Found cause of nagging issue and fixed in the same day…

Everyone at is very professional. Show up on time and do work efficiently.

Fantastic, quick, easy to work with, very professional and were in and out in no time. would hire again.

Very well. New unit is 90% efficient using a run of PVC pipe for venting.

They are always on time and they always do a great job.

All went very well.

Chad was absolutely amazing! He was here to for an annual check on our AC at our new home. He was very thorough and explained everything!

2nd time having 5 star out, helped us with a humidity issue. Very friendly and courteous. Things went a bit sideways due to preexisting issues and I felt they did everything they could to make it a good experience. Thank…

Very polite, personable & professional. Changed furnace filter.

Brandon came out and thoroughly diagnosed my system and went over every option available. He was knowledgeable and very professional for the entire process. I will definitely call him again if I have an issue.

Chris was professional, kind and considerate. I would recommend him to anyone!

Noah was great. Quick and professional furnace check

Noah did a great job checking and cleaning the furnace for the winter.

From appointment request to job completion took less than 24 hours! Hunter was INCREDIBLY kind, explained everything thoroughly, didn’t pressure me to go with the more expensive option, and best of all, was so friendly…

James came out to take care of maintenance on a gas water heater. Not only did he provide a very professional and excellent service, he took the time to explain the process to me while answering my questions for future…

Great company, very respectful.

Roody was a pleasure to work with. He made constructive suggestions to keep us up to date.

Roody was amazing he took time to explain what was needed for my repair and the cost. He reassured me throughout the process and quickly had my plumbing issue resolved. I had a broken pipe and he knew exactly how to fix…

Exceptional serviceAlec came out for my estimate I only had power in half of my house. He moved to breakers to keep my fridge and freezer running. Alec and Keith came back to fix my meter box. My daughters car was in the…

Five Star is my go to conpany for my electrical, plumbing and HVAC work. This company is definitely a Five Star company! I have been very pleased with all the work they have done for me.M. Dennis, Englewood, Ohio

Eddie was friendly and responsive to our questions about the service on our system. His excellent customer service was typical of our experience with 5-Star. Very happy with our service contract.

great job quality work I love how patient they the time that they took to explain I love how my system looks. The inflation looks so clean and so happy with the results. I'm just grateful for the technicians for bein…

Scott resolved the problem quickly and explained how to prevent it in future. The only reason I didn't rate higher was the price of the fuse that needed to be replaced seemed really high.

Kyle was amazing!!!!!!!!! He went above and beyond what was needed! Our job was outside his scope of practice and he made the calls for me and had the right people scheduled to Come out! I cannot say enough amazing thing…

Excellent prompt and honest service. Jonathan in particular did an amazing job! Problem valves identified and repairs completed in short order.

my technician was very professional respectful of my home covering his shoes. he took the time to educate me on the service he was providing and how the system works. I would definitely use them again when needed.

Tech came out and gave us a quote for a replacement furnace and hot water heater and knocked the price down as a bundle deal. He went out of his way to help us and I couldn't recommend them more

Jeff did a great job. He had to figure out how to get a replacement tube put in for my air conditioning unit. He was very considerate and took time to explain what he was doing.

3rd time using services of 5 Star. All 3 times I have had wonderful service. I have had plumbing and gas work done and they are timely and fair. I won't hesitate to use again.

Jessie Phipps was the technician for the replacement of my water heater.Very knowledgeable and courteous.I have used star services before and I gave them a five stars then and I will give five stars today on the insulat…

Ky & his partner replaced both ballasts in our kitchen in no time! The team was very professional & friendly. I've already put them in my contact list for our future needs!

Honestly the best customer service I have ever experienced. We needed a whole new HVAC system. Not only is their pricing the best I found but this company went above and beyond to make this stressful situation EASY, FAST…

Quick and EfficientJustin, as in previous services, was quick, efficient and talked me through the the options very well. He installed the new parts and has my house cooling back down already!

Excellent ServiceA/C unit was running but fan wasn’t U it was HOT to the touch. They were here within 2 hours of me calling and had it FIXED & I didn’t get “taken up top” not even with it being an old unit! I am chil…

My HVACI have my HVAC and water heater replaced the team came on time did very professional job. I hope to have this same kind of service always

DJ was the consumate professional.Found & solved problems that prevented worse problems from occurring.

I felt the pricing was fair, the warranty was unbeatable, and my heating and air conditioner was installed the next day.

Th 2 young men arrived on time and were professional and friendly.

My experience from the home flyer, the representative answering the phone (Drew) to the technician Josh provided superb service. The experience was so nice I selected to have all my equipment serviced by the company.I pr…

Bubs was very polite, professional and helpful. I will call back and definitely request him.

Austin was very nice and informative. He assessed the problem and fixed it all at the same time. Very pleased!!

The installer was beyond excellent! Not only was he extremely courteous and knowledgeable, he was also very clean. He took his time asking me questions to ensure he delivered exactly what I needed and went out of his way…

I’m so pleased with the service I have received for my furnace problems! Their customer service has been great & their techs have surpassed knowledge & work done on my unit that wasn’t even purchased from them! Will…

Trustworthy and Efficient

On time and very polite technician. Finished two furnace tune ups in expected time frame.

Eddie was very fine. He was on time, professional and explained what he was doing and why. I would highly recommend himI plan to ask for him next time

Showed up on time. Fast and efficient service.

Excellent, they called to let us know that they were on their way. Professionally friendly and helpful when explaining what they were doing. Gave tips on how to keep the system running smoothly.

Good company. The technicians were very professional and pleasant. They did an excellent job. Scheduling was easy; they were able to get someone out the next day to install a new thermostat I purchased. I will definitely…

Work performed quickly and professionally

Ben and Chris called first and then arrived promptly. They were courteous, friendly, took time to explain everything, and did a great job for a reasonable price. I don't bother calling anyone else any more, I always call…

The Service Manager of the Five Star Heating and Cooling Group correctly diagnosed an issue previously misdiagnosed by a technician from another company. At my request, I was supplied with a reasonable mitigation and a v…

Great service and professionally

It went very well

Michael took his time and did a complete job. We will definitely hire Pickerington Heating and Cooling again for both emergency and routine repairs.

This is the 2nd time I've used Pickerington Heating and Cooling for HVAC maintenance. They are professional and curteous. I will continue to use them.

They've done a wonderful job.

problem diagnosed and fixed quickly and was very reasonably priced!

He did a great job explaining everything and helped with the cost and what needed to be done.

Scott was great. Our ac died again this year. After checking everything indoors and out he broke down what we could do with our 17 or old system.We got it all worked out system wise and will have a new system in this wee…

Brandon was professional and very communicative. Company let me know as he did also arrival times. Clean up was good, problem was addressed, and preventative measures discussed.

Quick response and very polite and professional. They had the major problem diagnosed and fixed in less than 24 hours (Includes 6 hour install due to difficult access). We own multiple properties and we have had service…

Five Star set an appointment for the next business day to provide an estimate on my dehumidifier. As the appointment window wore on and my agent, Cody, had not arrived yet, Five Star kept in touch about his route and tha…

Fair price and fast service 1 call and they sent out HVAC and plumbing and electrician mainly because a tree fell on my power line and messed up the AC unit but it's all good now thank you five star

Our Tech Eddie was wonderful. Five Star is always great. Eddie, pointed out some things that we might want to do in the future and gave us a quote. I don't see a time when we would ever need to change to another company.

I am satisfied with the service. It was professional, timely, and met my expectations.

Jy is an excellent technician. I liked that he has alot of patience and explains what the issue is. He is very detailed.

I had an emergency gas leak that required a gas line repair, and it was honestly one of the scariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures…

My heat went out on a Friday evening before the coldest weekend of the year. When I called the next morning, they actually answered and sent someone out immediately. they were able to help me get temporary heat until th…

Was a routine plumbing check- never would found our leak until it was a big problem. Thank you Austin! It's one stop shopping. 5 star in great!

I forgot about my membership and they called me come home and did all inspection for free good team

We recently had an issue when our yard maintenance accidentally mowed over our clean out drain cap. We contacted 5 Star Home Services, and James Ashley came out to provide an estimate. From the very start, James was thor…

We had a perfect experience with this HVAC team(Kori and Jesse). They were incredibly clean, timely, and courteous, and they really took their time to care for our historical building and business. We would highly recomm…

We were extremely pleased with Five Star. Our air conditioner was blowing warm air. They managed to arrange a same-day appointment. Jy Walker, our technician, was very knowledgeable. He diagnosed the problem and had it…

As always, Five Star Home Services has provided excellent and reliable service each time we’ve needed them for plumbing, HVAC, and electrical maintenance and/or repairs. I especially love how quickly they can provide ser…

Always professional and courteous and they get the job done very quickly.Roody Garat is The Man!

Justin was very polite and helpful in discussing options. My air conditioner we had stopped working in a heat advisory day. He was ver knowledgeable. Great job. The lady Mia in the phone was very pleasant as well. Thank…

Great Service and right on time!My technician "Ben" was incredibly knowledgeable, informative and personable. He took quality time to explain the current condition of my AC unit and the options I had available for servic…

Amazing satisfied customersSCOTT was phenomenal! We called at 9pm on a Saturday night and they were able to come out early the next morning Sunday at 8am to fix our thermostat! Scott was very kind outgoing and had solid…

Seth got here right on time. He addressed all of my issues and was very kind. Thank you

Excellent and professional service. Very reasonable prices.

Your Tech did a great job

Great service friendly, knowledgeable serviceman, very satisfied.

On the early side of the appt window. Explained cost, worked efficiently. Friendly too.

The people that come out to your house ate great.

Very professional and respectful

Many thanks to Five Star on HVAC and tankless water heater projects.We needed a replacement HVAC system this year. Had several companies bid the job. Michael Brown of Five Star was the only one who found oil on a compres…

Friendly and professional service. Efficient performance of all work. Very satisfied.

Great job. Super nice

I highly recommend Five Star Home Services. They have amazing customer service. My furnace stopped working and they had an HVAC guy here within three hours. He determined it was an electrical issue and Tim (electric fiel…

The heating and coiling systems were installed in April and during the summer months there needed to be a few adjustments to the system. The Company has an outstanding Quality Control Unit that establishes outstanding qu…

The service technician was very professional and thorough in his work. The price for a furnace tune-up is reasonable. I recommend this company for furnace or air conditioner service.

Everything went as expected. Arrived early and completed tune up in about 45 min. Technician was respectful and professional.

Knowledgeable, professional; good company. Hard to find these days.

All in all I've been pleased with the company and will continue to do business with them. We've had some repair work done and they installed a new air conditioner. They told me that in order for the warranty to be valid…

This company is great! I was making repairs on my home to sell it to a relocation company. The company was very difficult and I needed the repairs done very quickly. i called them on a Sunday night and they answered! Can…

Purchased Angie's List 'deal' for fall furnace tune up. Price was great. Contractor was prompt, professional, completed the work in a short amount of time. This was the second time we'd used Pickerington H&C. We had used…

Very good!

They were fantastic. I love using them. I request James every time. Last year they came out to replace one of our A/C units. They gave me a very good deal. The installers were great. They came out yesterday for a repair…

They did an excellent job.

The installation went very well. Not entirely satisfied with the air conditioning unit installed.. Cools very slowly.